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TERMS AND CONDITIONS

DISTANCE CONTRACT

This contract is concluded between “AP IMAGE BÜRO” GmbH, registration number: CHE-312.442.636, legal address: Obermühle 4b, 6340 Baar, Switzerland, hereinafter referred to as ALEXANDER PAVLOV or the Seller, and an individual or legal entity, hereinafter referred to as the Buyer, who purchases Products hereinafter referred to as the Products or uses services offered by the Seller, hereinafter referred to as the Service, on the website www.alexanderpavlov.com, hereinafter referred to as the Website.

Customer service email:  info@alexanderpavlov.com

Phone: +41 764 83 72 79 (CH); +371 200 18 789 (LV)

 

1. GENERAL TERMS AND CONDITIONS

1.1. ALEXANDER PAVLOV is the owner of the website and related rights, conducting its commercial activities under this Distance Contract, hereinafter referred to as the "Contract", offering and selling Products and providing Services to the Buyer.

1.2. ALEXANDER PAVLOV provides information on Products and Services available on the website and sells Products and/or provides Services in accordance with the terms set out below, as well as providing Buyer service. By accessing or using the Website, the Buyer confirms that they have read the terms of the Contract, understand them, and agree to abide by them without restrictions or conditions.

1.3. If the Buyer, using online intermediation, purchases Products offered on the Website, such mutual agreement is considered a Distance Contract and is subject to legal norms governing Distance Contracts, including European Parliament and Council Directive 97/7/EEC on consumer protection concerning Distance Contracts, and the cornerstone of relations between the EU and Switzerland, the 1972 Free Trade Agreement.

1.4. In Switzerland, electronic commerce (e-commerce) is primarily regulated by the Federal Act against Unfair Competition (LCD; RS 241) and the Ordinance on Price Indication (OIP; RS 942.211); in the European Union, by the Consumer Rights Directive (Directive 2011/83/EU) and the Directive on Electronic Commerce (Directive 2000/31/EC). The provisions of the Swiss Code of Obligations (CO; RS 220), applicable to traditional Sales Contracts, are also applied.

1.5. According to Articles 184 and subsequent articles of the CO, a Sales Contract can be concluded electronically with a single click. A client of a Swiss online store can conclude a Sales Contract or Distance Contract simply by clicking "Buy". After agreeing on the essential points, namely the Purpose of Sale, Purchase Price, and Conclusion of the Distance Contract.

1.6. Non-binding provisions related to the Contract can be adjusted within the limits of the law. The Seller may specify these changes in the general Sales Terms and Conditions. The Terms and Conditions are an integral part of the Contract as soon as the Buyer is informed of them before concluding the Contract and has had the opportunity to read and approve them.

1.7. The Contract is considered concluded at the moment when the Buyer confirms the Order: the Buyer has created a Purchase Cart and clicked "Pay for purchase". The Buyer is obliged to pay for the Products in accordance with the terms and conditions of the Contract.

1.8. By registering on the Website, the Buyer confirms that they are competent and authorized to shop on the Website in accordance with the terms of the Contract.

1.9. If the Buyer attempts in any way to harm ALEXANDER PAVLOV's business, stability, security, or otherwise fails to comply with the terms of the Contract, the Seller has the right to cancel the Buyer's registration or otherwise restrict access to the Website.

1.10. ALEXANDER PAVLOV reserves the right to unilaterally amend and supplement the terms of the Contract. When shopping on the Website, the Buyer is subject to the terms of the Contract in effect at the time of ordering Products and are published on the Website at www.alexanderpavlov.com

1.11. If you object to any of these Terms and Conditions or our Privacy Policy, please do not use our Website and/or Services.

 

2. SUBJECT OF THE AGREEMENT

2.1 Upon the Buyer's Order made in accordance with the Agreement, ALEXANDER PAVLOV undertakes to sell, deliver, or issue the Products or Services available at the structure unit on the website, in accordance with the terms of the Agreement.

2.2 The Buyer independently selects the Products or Services, places the order, and makes the payment in accordance with the terms of the Agreement.

2.3. The Buyer reviews the description, price, and suitability of the Products and Services on the website. The Buyer selects the appropriate Products or Services and places the order and payment in accordance with the terms of the Agreement and the Payment methods offered on the website.

2.4. ALEXANDER PAVLOV delivers the Products ordered and paid for by the Buyer to the address specified in the Buyer's order in accordance with the terms of the Agreement.

2.5. Definitions:

  • Seller - ALEXANDER PAVLOV, “AP IMAGE BÜRO” GmbH, whose task is to serve Buyers, selling them Products or Services.
  • Buyer - A capable person who has registered and placed an order on the website and who is over 18 years old.
  • Parties - Seller and Buyer.
  • Order - The Buyer’s offer to purchase Products or Services from the Seller at a specified price or quantity.
  • Agreement - An official agreement between the Buyer and the Seller for a specified period.
  • Service - An action that satisfies the Buyer's needs and requirements.
  • Product - A product offered for sale by the Seller on the website.
  • Product Price - The price listed on the website, including VAT, but excluding delivery, customs and insurance costs.
  • Purchase Price - The price, including VAT and delivery costs, but excluding customs duties and insurance costs.
  • Shopping Cart - The Buyer's selected items on the website.
  • Questionnaire - A special questionnaire for information gathering for analysis.

 

3. REGISTRATION

3.1. To register on the ALEXANDER PAVLOV website, the Buyer must provide in the "My Account" section: name, surname, email address, phone and create a password. To re-enter the website under the specific Buyer profile, the Buyer must enter the registered email and the unique Buyer password.

3.2. When making a Purchase, the Buyer is required to provide: name, surname, delivery address, phone number, and email address.

3.3. The Buyer is responsible for the security of their account and the confidentiality of their password. If a third party uses the Buyer’s information, ALEXANDER PAVLOV will consider that person as the Buyer.

3.4. If the password is disclosed to third parties, the Buyer must immediately change the password on the website.

3.5. By providing personal data, the Buyer grants ALEXANDER PAVLOV the right to process it in accordance with the European Parliament and Council Directive 95/46/EC (GDPR), the Swiss Data Protection Act and the Privacy Policy.

3.6. Personal data will be used to identify the Buyer and provide services.

3.7. The Buyer's personal data will be stored only as long as necessary to fulfill the specified data processing purposes.

3.8. ALEXANDER PAVLOV undertakes not to disclose the Buyer’s data to third parties, except in cases related to order fulfillment or as required by legal regulations.

3.9. Additional information on personal data processing can be found in the Privacy Policy section.

3.10. The Buyer is fully responsible for the provided data and errors in data entry may result in claims for compensation from the Buyer.

3.11. The Buyer has the right to correct, delete, or update their personal data in their account.

3.12. The Buyer agrees to receive email notifications regarding orders, payments, deliveries, and returns.

 

4. ORDERING TERMS AND CONDITIONS

4.1. The Buyer agrees to provide accurate personal data, delivery address, and contact information necessary to fulfill the Order at the time of placing the Order. Inaccurate data may result in the Order not being fulfilled.

4.2. The Buyer selects the Product, specifying the Size, Color, and Quantity, familiarizes themselves with the Product Care Instructions, and places the Order.

4.3. Before accepting the Order, the Seller must receive full payment of the Purchase Price for the Products ordered by the Buyer. Once the Seller has received the payment, the Buyer will receive a confirmation email stating that the Order has been accepted and is being prepared for shipment.

4.4. Unless the Seller informs the Buyer that their Order has not been accepted or the Buyer cancels their Order in accordance with the Delivery and Return Policy, the Seller accepts the Buyer's Order. The Agreement between the Buyer and the Seller is concluded when the Buyer receives an email from ALEXANDER PAVLOV confirming the ordered Products.

4.5. The Buyer agrees to choose one of the Delivery methods offered by the Seller and to pay for delivery costs, as well as any customs duties and other taxes.

4.6. A Buyer who has created a personal Account on the Website can track the status of their Order on their profile Account page.

4.7. The Seller is not responsible for the inability to fulfill the Order or for any resulting consequences arising from the submission of incorrect data.

 

5. ORDERING PRODUCTS - PLACING AN ORDER

5.1. The Buyer must complete the necessary registration fields and provide: first name, last name, phone number, email address, and delivery address.

5.2. The delivery address must match the billing address; if it does not, the Buyer must additionally specify the desired delivery address in the appropriate registration field.

5.3. To purchase a Product, select the desired Product(s) on the website, along with the Size, Color, and Quantity. The size chart can be found on THIS PAGE.

5.4. If the Buyer's size does not match the Seller's standard sizes, the Buyer has the option to receive the Service "Made to Measure," meaning the selected Product from the website will be tailored to individual measurements. Detailed information can be found on THIS PAGE.

5.5. Add the selected Product to the Shopping Cart by clicking the "Add to Cart" button.

5.6. After placing the selected Products in the Shopping Cart, click on the Shopping Cart icon and press the "View Cart" or “Checkout” button.

5.7. The next Shopping Cart page will open, allowing the Buyer to review the selected Products again. Here, the Buyer can add or remove Products from the Shopping Cart.

5.8. If the Buyer has a Discount Coupon or Gift Card, enter its code in the specified field.

5.9. The Buyer can choose one of the available delivery/pick-up methods for the Order:

  • STANDARD
  • EXPRESS
  • In-store pick-up at ALEXANDER PAVLOV, address: Obermühle 4b, 6340 Baar, Switzerland

5.10. If the Buyer chooses the delivery option "Order Pickup in Store," they must wait for the order confirmation email. After receiving the confirmation email, the Buyer is welcome to visit the ALEXANDER PAVLOV store, scheduling their arrival in advance by writing or calling +41 76 483 7279.

5.11. Upon confirming the Order, the Buyer clicks "Checkout" and selects one of the offered Payment methods:

  • Payment cards
  • Twint
  • Google Pay, Apple Pay
  • PayPal
  • Internet Bank

5.12. The Buyer has the opportunity to re-check the accuracy of their Order - Product, Size, Color, Quantity, Delivery address, Delivery method, Payment method. If everything is correct, the Order is confirmed by pressing the "Pay" button.

5.13. The Buyer makes the payment for the Product using one of the offered payment methods, and after the payment is confirmed, clicks "Return to Merchant."

5.14. The Buyer will receive an email confirmation that the Order has been received.

5.15. All Orders placed on the ALEXANDER PAVLOV website are verified before shipment, which can take up to 1-3 business days. After the Order is confirmed, the Buyer will receive a notification via email or SMS with the shipment tracking number.

 

6. MADE TO MEASURE

6.1. The "Made to Measure" service means that the Product offered on the Website can be made to the Buyer's individual measurements. The Buyer can find the steps to “Made to Measure” order on THIS PAGE.

6.2. ALEXANDER PAVLOV offers the option to take measurements in-store or for the Buyer to do it independently by following measurement instructions. Detailed instructions on how to take measurements at home can be found on THIS PAGE.

6.3. If the Buyer chooses to take the measurements independently, ALEXANDER PAVLOV is not responsible for the product’s mismatch with the Buyer’s actual size, and the product cannot be considered unsuitable or defective in terms of quality.

6.4. The Buyer registered on the website agrees that the submitted measurements will be stored in the Seller's database and may be reused if necessary.

6.5. Order confirmation may take from 1 to 3 days; if necessary, ALEXANDER PAVLOV will contact the Buyer and/or send a confirmation email with the attached invoice.

6.6. For items made under the "Made to Measure" service, an additional charge will be applied, which will be added to the initial product price.

6.7. Payment for the product can be made using one of the Payment methods offered in the Agreement.

6.8. The Buyer agrees that the manufacturing process will begin after payment of the issued invoice is received.

6.9. The production time for a Made to Measure order is approximately 1-4 weeks.

6.10. When the Product is ready, the Buyer will receive an e-mail notification with information about the delivery of the Product. Delivery of the Products may be made by one of the Delivery Methods offered in the Agreement.

6.11. The Buyer can make a new "Made to Measure" purchase by filling in the online form "New Purchase - Made to Measure". If 6 months have passed from the date of the last measurement, the Buyer must check their measurements again.

6.12. The 14-day Return policy does not apply to Products ordered as “Made to Measure”.

 

7. ORDER REJECTION

7.1. The Seller may reject the Buyer's Order if:

  • The Product ordered by the Buyer is out of stock
  • The Seller is unable to obtain authorization for the Buyer’s payment
  • The Seller identifies an error in the Product or pricing information on the website
  • The Seller reserves the right, at any time and at their discretion, to reject any purchase offer from the Buyer

7.2. ALEXANDER PAVLOV has the right to refuse to fulfill an Order if there are doubts about the accuracy of the data submitted by the Buyer, or in cases of behavior that does not conform to generally accepted principles.

7.3. If the Seller is unable to fulfill the Buyer's Order after Order confirmation, ALEXANDER PAVLOV will contact the Buyer via email or the phone number provided by the Buyer to inform them of the issue.

7.4. ALEXANDER PAVLOV strives to keep their website as up-to-date as possible but cannot guarantee that any Product offered will always be available.

 

8. STYLE CONSULTATIONS

8.1. ALEXANDER PAVLOV offers customers the opportunity to create their ideal style with our services.

8.2. Customers can choose one, two, or all three of ALEXANDER PAVLOV’s professional style services to transform their wardrobe and refresh their look. The style services offered include:

  • Style Consultation
  • Wardrobe Revision
  • Personal Shopping

8.3. Customers can select any of the offered style services by filling out the application form on our website. The application form can be found on THIS PAGE.

8.4. After submitting the application form and providing their contact information, ALEXANDER PAVLOV will personally contact the customer.

8.5. Payment for the style services can be made using the Payment methods specified in the Agreement.

 

9. ATELIER

9.1. At ALEXANDER PAVLOV Atelier, customers can have clothing tailored to their individual measurements. The Atelier tailoring process typically takes about 2-4 weeks. You can learn more about the tailoring services offered by visiting THIS PAGE.

9.2. After filling out the application form and submitting contact information, ALEXANDER PAVLOV will personally contact the customer.

9.3. The price of the garment is determined individually based on the chosen design and its complexity. To initiate the tailoring process, the customer agrees to make a 50% deposit of the confirmed garment price.

9.4. If a customer opts for the "On-Site Visit" service, the cost of ALEXANDER PAVLOV's transfer and work hours will be added to the price of the garment.

9.5. Customers agree not to raise objections and accept potential price changes during the tailoring process, understanding and confirming that the price may change depending on the garment's complexity, which might arise during the tailoring process and cannot be anticipated at the time of order acceptance and confirmation.

9.6. Factors influencing the price may include: unforeseen changes in the fabric during the tailoring process, additional design changes, or improvements to the garment model, as well as unpredictable sewing and technological processes during garment development and tailoring.

9.7. Payment for Atelier tailoring services can be made using the Payment methods specified in the Agreement.

 

10. USING DISCOUNT COUPONS

10.1. Discount coupons can be obtained through ALEXANDER PAVLOV store announcements, social media, email, or SMS notifications, as well as organized campaigns on the website.

10.2. The code specified on the discount coupon can be used only once and only when shopping on the website.

10.3. The website allows the use of discount coupons that offer: Percentage discounts; Specific amount discounts; Special gift coupons.

10.4. Discount coupons cannot be combined; they are not exchangeable for cash. Other discounts available on the website do not apply to a specific discount coupon, and they are not exchangeable for other coupons. They also cannot be returned for a refund or exchange for Products.

10.5. Discount coupons are valid until the date specified. Coupons that have expired will not be exchanged for Products sold on the website, their validity will not be extended, and they will not be compensated.

10.6. Invalid, lost, or otherwise damaged coupons (e.g., the coupon code, date, or percentage is damaged and cannot be identified) will not be compensated.

10.7. The sale of discount coupons is prohibited.

10.8. The holder of the coupon is responsible for the security of the information.

10.9. All discount coupons can be used to reduce the total amount in the shopping cart only on the website.

10.10. If you have any questions regarding payment or discount coupons, please contact us by emailing: info@alexanderpavlov.com.

 

11. GIFT CARD TERMS OF USE

11.1. The Customer can purchase the offered Gift card at the ALEXANDER PAVLOV store or on the website. Steps to complete the purchase of a Gift card can be found on THIS PAGE.

11.2. Gift cards can be purchased on the website THIS PAGE.

11.3. ALEXANDER PAVLOV Gift card is personalized. The Gift Card allows the Purchaser to specify the name of the person to whom the gift is given, to choose the amount of the gift and the service.

11.4. The Customer can choose the type of gift card:

  • Digital Gift Card: Receive it via email. You can give it as a digital Gift Card or print it on beautiful A4 paper, place it in an envelope, and personalize it to your taste and feel.
  • Paper Gift Card: Receive it at your postal address. It is elegantly designed and placed in a specially stamped envelope.

11.5. When purchasing a Gift card, the customer can select the service for which the Gift card will be used:

  • SHOPPING - purchasing the product in store or online store
  • IMAGE BURO - stylist services including style consultation, wardrobe revision, personal shopping
  • ATELIER - custom clothing tailoring

11.6. The buyer can order a Gift Card and receive it in the most convenient way:

  • By email: receive within the day
  • Standard mail delivery: delivery within 1-10 days, depending on the chosen country
  • Express mail delivery: delivery within 1-2 days
  • Pick up in store, address: Obermühle 4b, 6340 Baar, Switzerland

11.7. The Gift card is valid for 6 (six) months from the date of purchase.

11.8. The Gift card does not have a fixed purchase amount. You can choose the amount you would like to gift. The maximum amount of the gift card is 3000.- CHF.

11.9. The Gift card amount can be used in parts. The amounts used from the Gift card are agreed upon and confirmed with the customer, and they are recorded and registered with the Seller.

11.10. Payment for the Gift card can be made using the Payment methods specified in the contract.

 

12. CONTEST RULES AND PARTICIPATION TERMS

12.1. ALEXANDER PAVLOV may announce a contest at its discretion and purposes, setting the contest rules.

12.2. The announced contest is not sponsored, endorsed, or organized by Facebook, Instagram, YouTube, TikTok, or Pinterest.

12.3. The contest is open to any individual who has registered in their own name as a user of Facebook, Instagram, YouTube, TikTok, or Pinterest, hereinafter referred to as the Participant (Customer).

12.4. The prize determined by ALEXANDER PAVLOV will be drawn among all eligible Participants (Customers) who meet the participation requirements.

12.5. ALEXANDER PAVLOV reserves the right to decide which prize will be included in the contest. Each Participant (Customer) can receive only one prize per contest. At the Participant’s (Customer’s) discretion, the received prize can be transferred to another person. Cash payouts or prize exchanges are not possible.

12.6. ALEXANDER PAVLOV has the right to exclude a Participant (Customer) from participation if there are valid reasons (violation of participation terms, double participation, manipulation, etc.) and reserves the right to initiate legal action in such cases.

12.7. ALEXANDER PAVLOV reserves the right to terminate the contest without prior notice if there is a valid reason; in this case, the contest draw will not take place.

12.8. Upon cancellation of the contest, ALEXANDER PAVLOV will immediately publicly announce the early termination to the Participants (Customers). ALEXANDER PAVLOV reserves the right to reject claims regarding the contest cancellation.

12.9. By participating in the contest, the Participant (Customer) agrees that during the contest’s course and processing, ALEXANDER PAVLOV will store all necessary personal data of the Participant (Customer). These data will be processed confidentially according to ALEXANDER PAVLOV’s Privacy Policy principles.

12.10. The contest Participant (Customer) agrees that, for the purpose of awarding the prize, the winner’s personal data will be shared with third parties. The winner agrees that their name and surname will be published on the website, and the winner (Customer) will be informed of their prize on Facebook, Instagram, YouTube, TikTok, and Pinterest.

12.11. The Participant (Customer) agrees not to raise claims against ALEXANDER PAVLOV if the Participant’s (Customer’s) views, vision, or opinion about the contest do not align with ALEXANDER PAVLOV’s opinion and will not raise claims about the announced winner and/or received prize.

12.12. The Participant (Customer) confirms that legal proceedings against ALEXANDER PAVLOV are excluded and will not be pursued in the future.

12.13. The Participant (Customer) confirms that without the written consent of ALEXANDER PAVLOV, it is forbidden to organize similar, repeated, and unauthorized contests that may harm, offend, or otherwise damage ALEXANDER PAVLOV’s reputation.

 

13. PRICING POLICY

13.1. The prices of Products and Services on the website including value-added tax (VAT), excluding delivery costs, customs duties, and insurance costs. Delivery fees, if applicable, are determined separately according to the delivery charges specified on the website and are calculated when determining the Purchase price.

13.2. The Purchase price will be indicated when the Order is placed and the Contract is confirmed. The Purchase price includes the price of the Products and delivery costs, excluding import duties and taxes, customs clearance, and related or similar costs.

13.3. Prices for Products on the website are shown in EUR (Euros) and CHF (Swiss Francs).

13.4. Products and Services are priced according to the rates in effect on the website at the time of order payment.

13.5. The Seller reserves the right to periodically adjust the prices of Products on the website without prior notice. The prices of Products indicated at the time of Order submission will be considered the prices that form part of the Contract.

 

14. PAYMENT PROCEDURE

14.1. The Seller accepts only online Orders that can be paid for on the website www.alexanderpavlov.com

14.2. All payments made through the payment processor Worldline Switzerland Ltd. are settled in EUR (Euros) and CHF (Swiss Francs).

14.3. The Buyer confirms that by using a credit/debit card, it is either their own card or they have been authorized by the card owner to use it.

14.4. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the Buyer’s card issuer refuses to authorize the payment for the Order, ALEXANDER PAVLOV is not responsible for any delay or non-delivery.

14.5. The website uses the Swiss Post purchase processing window, which allows for faster online purchase processing. Therefore, the payment is made outside the website environment in the secure payment environment provided by Worldline Switzerland Ltd..

14.6. ALEXANDER PAVLOV makes every effort to ensure the security of the website. ALEXANDER PAVLOV does not store Buyer’s credit/debit card information on its website. However, all other information provided by the Buyer is fully encrypted and used solely for processing the Buyer’s initiated Order, to help ensure that the Buyer’s shopping experience is safe, convenient, and straightforward.

14.7. Payment is considered complete when the full amount of the Buyer’s payment is received in the Seller’s bank account.

 

15. PAYMENT METHODS

15.1. The Seller offers the following payment methods on the website:

  • Payment cards
  • Twint
  • Google Pay, Apple Pay
  • PayPal
  • Internet Bank
  • Cash payment, if the Products or Services are collected or purchased in person at the store ALEXANDER PAVLOV.

15.2. Payment service provider: Worldline Switzerland Ltd.

15.3. The responsible entity for payment processing on this website has integrated components from Worldline Switzerland Ltd..

15.4. Worldline Switzerland Ltd. is an online payment service provider that allows purchases on account.

15.5. Worldline Switzerland Ltd. is a Data Controller responsible for the protection of Buyers' data, including identity and creditworthiness checks.

15.6. If the Buyer chooses "Pay on Invoice" as the payment option when placing an order on the Seller's website, the Buyer's data is automatically transferred to Worldline Switzerland Ltd.. By selecting this payment option, the Buyer agrees to the transfer of the necessary personal data for invoice processing or identity and creditworthiness verification.

15.7. The purpose of transferring the Buyer's data is to verify identity, manage payments, and prevent fraud.

15.8. All Worldline payment solutions are certified according to the strictest criteria of the Payment Card Industry Security Standards Council and therefore offer the highest level of security.

15.9. All the payment solutions from Worldline are subject to the international rules of the Payment Card Industry Security Standards Council (PCI SSC) and the EMV security standard and are 3-D Secure.

15.10. The applicable data protection regulations of Worldline Switzerland Ltd. can be accessed at:

www.support.worldline.com/en-ch/home/merchants/payment-security

 

16. PAYMENT METHOD: PAYPAL

16.1. The responsible entity for payment processing on this Website has integrated PayPal components.

16.2. PayPal is an online payment service provider. If the Buyer selects PayPal as the payment option when placing an order on the Website, the Buyer’s data is automatically transmitted to the PayPal payment system.

16.3. Payments are processed using so-called PayPal accounts, which are virtual private or business accounts. A PayPal account is managed using an email address, so there is no traditional account number. PayPal also offers the option to process virtual payments using credit cards if the user does not have a PayPal account.

16.4. You can access PayPal’s applicable data protection policies at: www.paypal.com/de/webapps/mpp/ua/privacy-full

 

17. PAYMENT METHOD: REVOLUT

17.1. The responsible entity for payment processing on this Website has integrated Revolut components.

17.2. The payment processing service system of “Revolut Bank UAB,” as specified in the agreement, may be subject to additional terms related to specific payment types or methods.

17.3. To make a payment using the service provider “Pay with Revolut,” the Buyer must have entered into a payment processing service agreement with “Revolut Bank UAB.”

17.4. You can access Revolut’s applicable data protection policies at: www.revolut.com/lv-LV/legal/data-privacy-for-candidates

 

18. DELIVERY OF ORDERS

18.1. ALEXANDER PAVLOV pays special attention to Buyer satisfaction, delivery service, and strives to ensure a pleasant shopping experience on the ALEXANDER PAVLOV website.

18.2. Delivery costs are automatically calculated upon Order confirmation, depending on the country, delivery method, and shipment weight.

18.3. Once an Order is placed, it is not possible to change the delivery address or method.

18.4. Order delivery is handled by Swiss Post. The Buyer can choose from the available delivery methods:

  • STANDARD
  • EXPRESS
  • Order pickup at the ALEXANDER PAVLOV store – address: Obermühle 4b, 6340 Baar, Switzerland

18.5. If the Buyer selects the pickup method – Order pickup at the store – the Buyer must wait for an Order fulfillment confirmation email. After receiving the Order fulfillment confirmation, the Buyer is welcome at the ALEXANDER PAVLOV store, after coordinating the arrival time by writing or calling +41 76 483 7279.

18.6. All Orders placed on the ALEXANDER PAVLOV website are reviewed and may take up to 1 – 3 business days. After Order confirmation, the Buyer will receive a notification via email or SMS with the shipment tracking number.

18.7. Made-to-order items – production time may take from 1 – 4 weeks. After production of the Order, the Buyer will receive a notification via email or SMS that the Order is ready.

18.8. Orders are delivered to the Buyer by the Seller’s authorized representative, hereinafter referred to as the Courier.

18.9. If the Courier cannot find the Buyer at the specified delivery address, the Courier has the right to deliver the Order to any other adult present at the specified address at the time of delivery, and the Buyer cannot raise any claims against the Seller regarding delivery to an inappropriate person.

18.10. By signing the invoice, receipt, or other delivery/acceptance document, the Buyer or their representative confirms that the Order was delivered in good condition and without external defects.

18.11. In case the Courier delivers the Order and the packaging shows external defects – crushed, wet, or otherwise damaged from the outside, hereinafter referred to as Delivery defect, the Buyer must note such Delivery defects in the Order receipt confirmation or drawn-up Act upon receiving the Order.

18.12. The Buyer or their representative must formalize the handling of Delivery defects in the presence of the Courier. The Seller is not responsible for Delivery defects in the Order that were obvious at the time of delivery but were not indicated in the Order delivery confirmation.

18.13. If the Buyer delays delivery or if due to Buyer’s fault the Order could not be delivered, and the Order is returned to the Seller, the Seller will contact the Buyer again and arrange for the re-delivery of the Products.

18.14. Delivery of Orders may be delayed on public holidays.

 

19. ORDER DELIVERY TIME

19.1. The average delivery time for an Order, after receiving the Order confirmation email, depends on the chosen delivery method and the country to which the Order is being sent.

19.2. Orders are processed from Monday to Friday, from 9:00 AM to 11:00 AM. Please note that orders placed on Friday afternoon, Saturday, or Sunday will be processed only on Monday morning.

19.3. Please also note that orders in Switzerland received on Thursday afternoon will be delivered to the shipping address after the weekend.

19.4. Express orders placed on Thursday afternoon will be processed and shipped on Friday. Since Swiss Post does not operate on weekends, such orders are usually received after the weekend.

19.5. Our goal is to process and ship your order on the same business day as payment is received, or at the latest, on the next business day. ALEXANDER PAVLOV takes no responsibility for delays caused by customs, extreme weather conditions, or other unforeseen circumstances. Estimated delivery times can only be provided as approximate guidelines and are valid from the date of shipment.

19.6. Delivery times:

  • European Union, including Switzerland: delivery time 1-5 days.
  • Other countries: delivery time 7-10 days. Please note that order processing and delivery for shipments outside of Switzerland do not occur on the same day. Before we can ship the packages, they need to go through customs. This usually takes 3 to 4 days. For this reason, packages are typically delivered within approximately 10 days.
  • Store Pickup pickup time: 1 – 3 days after receiving an SMS confirmation.

    • ADDRESS: Obermühle 4b, 6340 Baar, Switzerland

    WORKING HOURS

    • Monday - Friday: 10:00 AM – 6:00 PM
    • Saturday - By appointment
    • Saturday - Day off

    Please schedule your visit in advance by phone +41 76 483 72 79

 

20. ORDER DELIVERY COST

20.1. The price is set according to the price list of each service provider and is indicated when completing the purchase.

20.2. Switzerland: Prices are quoted including value-added tax (VAT). Delivery costs are added to the prices shown in the shopping cart.

20.3. European Union: Prices are quoted excluding value-added tax (VAT). The applicable VAT and delivery costs according to the destination country are added to the prices shown in the shopping cart.

20.4. Please note that the price of our offered product does not include customs duties and taxes. The applicable import trade tax and any customs fees will be invoiced to you separately by the courier service. We cannot estimate these costs. Please contact the relevant customs authority for more information.

20.5. Other countries: A fee may apply to all shipments outside the European Union, which is the responsibility of the buyer. We cannot predict what these charges may be. For more information on your country's customs regulations, please contact your local customs office customer service center.

 

21. PRODUCT AND SERVICE QUALITY

21.1. ALEXANDER PAVLOV strives to satisfy its customers by providing them with high-quality Products, services, and experiences.

21.2. Tailoring services are performed according to the highest standards of sewing, technology, development, and service principles.

21.3. ALEXANDER PAVLOV has dedicated considerable attention to ensuring that the Products on the website are depicted as accurately as possible. However, color clarity and precision depend on the personal monitors and smartphones of the customers, so ALEXANDER PAVLOV cannot guarantee that the actual product color will be entirely accurate.

21.4. All properties of Products sold by ALEXANDER PAVLOV are indicated in the product description for each item.

21.5. If a customer places an order for a custom-made or individually tailored product from the Atelier, the product is crafted, completed, and delivered based on the initial measurements provided or taken by the customer. If the customer does not agree with this process, the parties agree that the order can be remade for an additional fee.

21.6. Products from ALEXANDER PAVLOV are subject to the warranties established by applicable law.

 

22. QUALITY DEFECT

22.1. Firstly, the Buyer is entitled to request from the Seller, without charge, the rectification of non-conformity of the Products with the terms of the Agreement or their exchange for Products that conform to the terms of the Agreement, except when this is impossible or disproportionate.

22.2. In case of Products non-conforming to the terms of the Agreement, the Buyer has the right to request that the Seller perform one of the following actions:

  • rectify the non-conformity of the Products;
  • exchange the Products for another Products of the same value;
  • exchange the Products for another Products of a higher value, in which case the Buyer shall pay the difference in value of the Products;
  • accordingly reduce the price of the Products;
  • refund the full price of the Products to the Buyer.

22.3. In the case of minor product non-conformities with the terms of the contract (which do not significantly reduce the product's basic function, quality of performance, or usability and can be remedied without causing visually noticeable changes to the product's external appearance), which cannot significantly affect the Buyer’s ability to use the product, the Buyer cannot demand that the Seller cancel the contract and refund the payment made for the product.

22.4. The Buyer may express objections and requests regarding non-conformities of the Products with the terms of the Agreement to the Seller in writing, submitting a complaint and attaching a photograph of the Products showing the defect. If the Buyer wishes to return the Products, the Buyer must follow the Return Policy guidelines.

 

23. WARRANTY TERMS

23.1. ALEXANDER PAVLOV provides a 2-year warranty for purchased Products. The warranty card serves as proof of purchase, documenting the date of purchase, price, payment, and product code.

23.2. The warranty covers damages resulting from manufacturing defects or defects in raw materials quality.

23.3. The warranty does not apply if ALEXANDER PAVLOV’s warranty terms are not followed:

  • Proof of payment for the Products is not retained;
  • Individual parts of the Products are lost or torn (hardware, zipper, belt, etc.);
  • The Products have mechanical damage, scratches resulting from careless use of the Products;
  • Defects occurred due to using the Products for purposes for which it was not intended;
  • Defects resulted from the effects of chemical substances;
  • Defects occurred without following the maintenance instructions specified in the Products specifications;
  • The Products have been repaired by another service provider;
  • Cases of natural wear and tear;
  • Defects occurred due to force majeure or accident.

23.4. ALEXANDER PAVLOV is not responsible for improperly maintained Products.

23.5. ALEXANDER PAVLOV is not responsible for repairs, engravings, size alterations, or other actions performed by other stores or workshops.

23.6. The warranty does not apply if ALEXANDER PAVLOV’s specified maintenance instructions are not followed.

 

24. CARE INSTRUCTIONS

24.1. Clothing Care Instructions:

  • Clothing Selection: Choose clothing that fits properly and suits your body shape.
  • Clothing Maintenance: Care for your clothes according to the manufacturer’s instructions to prevent color loss, deformation, and other quality issues.
  • Before Washing: Carefully read the information on the garment label and follow the provided washing and ironing instructions.
  • Color Sorting: To prevent fabric discoloration, do not wash clothes of different colors together.
  • Preparation for Washing: Turn clothes inside out before washing.
  • Detergent Selection: Use detergents suitable for the specific color of the garment.
  • Washing Cycle: When washing clothes in a washing machine, select the appropriate program and temperature setting to prevent shrinking and reduce the risk of color fading.
  • Pocket Check: Ensure there are no items in the pockets before washing clothes, as they can damage the fabric and alter its color.
  • Drying Method: Choose the appropriate drying method for the garment (e.g., mechanical drying or tumble drying).
  • Ironing: Select the correct ironing setting for the garment.
  • Chemical Restrictions: Do not clean clothes with solvents or other chemicals not intended for garment care.
  • Protection from Chemicals: Protect clothes from contact with chemical products.

24.2. Footwear Care Instructions:

  • Shoe Selection: Choose shoes that fit your size and foot shape.
  • Shoe Maintenance: Follow the manufacturer's care instructions to prevent color loss, deformation, and other quality issues.
  • Using a Shoe Horn: Always use a shoe horn when putting on shoes to prevent deformation.
  • Protective Treatment: Treat shoes with a protective product designed for shoe care to guard against environmental damage. In wet weather, it is recommended to apply the protective product several times a week.
  • Leather Care: Use products specifically designed for natural leather shoes.
  • Washing Restrictions: Do not wash shoes with water and soap.
  • Weather Protection: Protect natural leather shoes from rain, winter salt, and mud.
  • Shoe Creams: Treat shoes with special shoe creams. Select a suitable cream for each shoe type, consulting with the seller if necessary.
  • Storage Conditions: To avoid color loss, deformation, and other quality issues, do not store shoes in high heat, direct sunlight, or humidity. Do not dry shoes on radiators or other heating devices.
  • Proper Storage: Store shoes in a cotton bag in a cool, dark place to preserve them.
  • Regular Maintenance: Regularly care for shoes with appropriate products and monitor their condition. Perform necessary maintenance or repairs promptly.
  • Protection from Damage: Protect shoes from sharp objects and contact with chemical products.
  • Chemical Restrictions: Do not clean shoes with solvents or other chemicals not intended for shoe care.
  • Warranty Exclusions: The warranty does not cover defects such as heel wear, general shoe wear, or issues arising from improper care, as well as minor defects that do not affect the usability of the shoes.

24.3. Bag Care Instructions:

  • Follow Manufacturer's Instructions: Care for bags according to the manufacturer's instructions to prevent color loss, deformation, and other quality issues.
  • Leather Care: Use products specifically designed for natural leather bags.
  • Washing Restrictions: Do not wash bags with water or soap.
  • Weather Protection: Protect natural leather bags from rain and snow.
  • Storage Conditions: To prevent color loss, deformation, and other quality issues, do not store bags in high heat, direct sunlight, or humidity. Do not dry bags on radiators or other heating devices.
  • Regular Maintenance: Regularly care for bags with appropriate products and monitor their condition. Perform necessary maintenance or repairs promptly.
  • Protection from Damage: Protect bags from sharp and pointed objects, as well as contact with chemical products.
  • Capacity Considerations: Observe the bag's capacity to avoid deformation or tearing due to excessive weight or volume.
  • Chemical Restrictions: Do not clean bags with solvents or other chemicals not intended for bag care.
  • Warranty Exclusions: The warranty does not cover defects such as wear and tear or issues arising from improper care, as well as minor defects that do not affect the usability of the bag.

24.4. Costume Jewelry Care Instructions:

  • Remove During Cleaning: Take off costume jewelry when doing household or outdoor cleaning.
  • Avoid Water and Sports: Remove jewelry when visiting the beach, swimming pool, sauna, salt baths, during sports activities, cosmetic procedures, and while showering or bathing.
  • Storage: To prevent mechanical damage and scratches, store jewelry in a dark, cool place, in a soft pouch or jewelry box, separate from other jewelry.
  • Regular Cleaning: Clean costume jewelry regularly with a special cloth or a soft fabric (suede or flannel).
  • Avoid Chemicals: Do not use chemicals, toothpaste, or sand for cleaning costume jewelry.
  • Minimize Multiple Jewelry Wear: Avoid wearing multiple pieces of jewelry together (e.g., two rings on one finger) to prevent scratching.
  • Prevent Impact Damage: Avoid impacts or contact with sharp, rough, hard household items (tables, doors, walls, handles, etc.).
  • Temperature Stability: Do not expose jewelry to temperature fluctuations (sauna, solarium, sudden cold water after sunbathing) or contact with water.
  • Proper Use: Do not use jewelry for unintended purposes (e.g., opening bottle caps with rings, hanging heavy objects like keys on chains).
  • Size Adjustments: Do not adjust the size of the jewelry yourself, as deformation can cause crystals to fall out, voiding the warranty.
  • Warranty Exclusions: The warranty does not cover defects such as wear and tear or issues arising from improper care, as well as minor defects that do not affect the usability of the jewelry.

 

25. COPYRIGHT AND TRADEMARK RIGHTS

25.1. The name and logo of ALEXANDER PAVLOV, as well as the website www.alexanderpavlov.com are specifically protected by copyright and trademark laws.

25.2. All content available on the website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, as well as their compilation ("Content"), is the property of ALEXANDER PAVLOV and is protected by National and International copyright laws.

25.3. The trademarks, logos, and service marks displayed on the website (collectively "Trademarks") are registered and unregistered trademarks of ALEXANDER PAVLOV in Latvia and other countries, protected by National and International trademark laws.

25.4. Neither the Content, Trademarks, nor any other part of the website, information, photographs, logos, videos may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise utilized, in whole or in part, for any purpose without the prior written consent of ALEXANDER PAVLOV.

 

26. HASHTAG (#HASHTAG)

26.1. By using, applying, or mentioning ALEXANDER PAVLOV hashtags:

  • #alexanderpavlov
  • #pavlovmasterclass
  • #pavlovbeforeandafter
  • #pavlovatelier
  • #pavlovstyle

26.2. The Buyer permits ALEXANDER PAVLOV to use the Buyer's photos posted on social media, where the Buyer has tagged one, several, or all of the specified ALEXANDER PAVLOV hashtags, for any promotional purposes of the Seller. This includes all social media channels, such as Facebook, Instagram, YouTube, Pinterest, TikTok, etc., as well as informational materials, the website, store advertisements, blogs, printed media, and other platforms.

26.3. The Buyer grants permission for the tagged photos with ALEXANDER PAVLOV hashtags to be used for advertising purposes, creatively altered, and edited as needed by ALEXANDER PAVLOV.

26.4. By granting this permission, the Buyer confirms that they have obtained consent from all individuals depicted in the photos and that the images do not violate any publication laws.

26.5. The Buyer acknowledges that ALEXANDER PAVLOV will not compensate, pay, or otherwise settle with the Buyer for the use of photos tagged with ALEXANDER PAVLOV hashtags now or at any time in the future.

26.6. The Buyer's consent to the use of photos extends to all current or future companies associated with ALEXANDER PAVLOV.

 

27. RETURN POLICY

27.1. The Buyer has the right to withdraw from the purchased Products within 14 days. The 14-day cancellation period starts from the date of receipt of the Products.

27.2. Returns are only available for Products sold at full price.

27.3. Products purchased with a Gift Card, custom-made items or Products bought at a discount are not accepted for return and are not covered by the Return Policy.

27.4. The Return Policy states: For Products purchased on the Website, a 100% refund is guaranteed. For returned Products purchased in the Store, a Voucher will be issued for the value of the price of the purchased Product.

27.5. The Product must be returned in the same condition as received, in the original packaging, with all original ALEXANDER PAVLOV tags, included accessories, protective films, without signs of wear, ironing, washing and without perfuming.

27.6. To exercise the right of withdrawal, the Buyer must complete the Return Form found in the appendix of the Agreement, filling in the required fields and notifying the Seller of their desire to return the Products. The Buyer must provide their name, surname, email, phone number, address, date of receipt of the Products, order number, payment method, payment number, reason for return, and attach a photo of the Products being returned.

27.7. After sending the return request and receiving confirmation from the Seller, the Buyer must send or deliver the Products back to the Seller at the following address: Obermühle 4b, 6340 Baar, Switzerland.

27.8. The Buyer must keep the Parcel Shipping Confirmation Receipt received until the return confirmation email is received from ALEXANDER PAVLOV and the amount to be refunded is paid into the Buyer's bank account.

27.9. The returned Products will be inspected and verified within 1-3 business days from receipt at the address specified by ALEXANDER PAVLOV. If the returned Products comply with the terms set out in the Agreement, the Seller will send a confirmation email and promptly refund the money to the Buyer's account as specified in the withdrawal form.

27.10. If the Product is not complete, damaged, defective, untidy or not properly packed, the Seller shall have the right not to accept the Product and not to refund the money paid for the Product to the Buyer or not to issue a Voucher for the value of the price of the Product.

27.11. The Buyer is considered to have complied with the 14-day withdrawal period if the Buyer sends the withdrawal request to the Seller before the end of the withdrawal period. In case of disputes, the Buyer is required to document the compliance with the withdrawal period.

27.12. The step-by-step process for returning Products can be found on THIS PAGE. The return form is available on THIS PAGE.

 

28. REFUND POLICY

28.1. Any Refund Amount due to the Buyer will not include import duties, taxes, customs clearance fees, or any related or similar costs paid by the Buyer, nor will it include delivery costs.

28.2. The Buyer is responsible for covering the direct costs of returning the Products. If the Products, due to their nature, cannot be returned by mail or parcel locker, the Buyer must cover all costs associated with the return.

28.3. The Buyer is required to comply with the import regulations of their country to obtain a refund or exemption from such taxes and fees. Any such payment is the Buyer’s responsibility.

28.4. Once the Seller has approved the Refund Amount, it will be refunded to the Buyer’s account. The refund will be issued to the same account used for the original transaction.

28.5. The Seller commits, after receiving the Product, to refunding the amount paid by the Buyer for the Products without undue delay and no later than 14 days from the approval of the refund. The Seller cannot guarantee the exact processing time for the refund, as it depends on the payment method and bank transfer regulations.

28.6. The Product confirmation amount or Voucher corresponds to the amount paid by the Buyer to the Seller for the purchased Products. The Voucher is issued free of charge.

28.7. The voucher contains the following information: voucher amount, date of issue, voucher number, expiration date, Seller's website. The voucher can be used within 6 months from the date of issue.

 

29. DISPUTE RESOLUTION

29.1. If there is dissatisfaction with the Products or Services, the Buyer is advised to contact ALEXANDER PAVLOV's customer service department to find a solution to the dissatisfaction or problem.

29.2. The Seller assumes no liability towards the Buyer for non-delivery of the ordered Products, delays in delivery, performance of obligations, non-performance thereof, or any other non-performance caused by circumstances and obstacles beyond the Seller's reasonable control, including but not limited to strikes, government orders, warfare or national emergencies, terrorist threats or acts of terrorism, environmental or climate anomalies, non-performance by third parties, disruptions in internet connectivity, as well as damage to computer equipment and software.

29.3. Disputes between the parties will be resolved through mutual agreement, but if the parties cannot reach an agreement, Swiss law will apply.

 

30. OTHER TERMS

30.1. ALEXANDER PAVLOV reserves the right to amend these Terms and Conditions from time to time. The latest version of the Terms and Conditions will be posted on the website. The Buyer must always familiarize themselves with these Terms and Conditions before using the website. If the Buyer cannot access the Terms and Conditions online, ALEXANDER PAVLOV will send the Buyer a copy of the latest version of the Terms and Conditions by email.

30.2. If any of the provisions of this Agreement become invalid, it does not affect the validity of the Agreement as a whole.

30.3. By entering into an agreement with ALEXANDER PAVLOV, the Buyer acknowledges that all terms of the Agreement are clear, understandable, and the Buyer accepts them in full.

Distance contract last updated: January 28, 2025.